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faq's

Slime Care

What should I do before playing with my slime?

Gently wash and dry the non-porous surface that you will be playing with the slime on. Also, make sure to wash your hands with soap and water! After following both of these steps, you are ready to open your slime jar and play! 

My slime arrived very sticky! What should I do?

When the weather is warm slimes may melt during transit from our facility to your home. Melted slime = very sticky when touched. To fix this, knead small amounts of activator into the slime until it is no longer sticky to the touch. But BE CAREFUL! Slimes can quickly become over-activated and tough when played with.

What is activator & how do I make it?

Activator is a solution made with water and borax that makes slime less sticky. To make activator, stir the packet of borax (provided with each order) with 1 cup of warm water in a glass. After the liquid is fully transparent with no cloudiness or crystals, carefully add drops into your sticky slime until it returns to a non-sticky state!

Shipping & Handling

What should I do if my package gets stolen?

Please contact USPS immediately with the tracking number provided to you by email/text. We are not responsible for stolen or lost packages after they leave our facility. 

When will my package arrive?

All orders are shipped within 2-5 business days of the transaction. Once your order is shipped, you will receive an email/text featuring a USPS tracking number notifying you of the location of your package and the delivery date. 

The shipping length is dependant on the time window chosen at checkout. The shipping length should be added to production time to calculate arrival date. EX: 5 day production time + 3 day shipping window = dellivery in UP TO 8 days. 

Can I make returns/cancelations? 

Unfortunately we do not accept returns due to the handmade nature of our products. For cancelations, please email tropicalslimes.order@gmail.com within 1 hour of your purchase.

What if my slimes arrive damaged?

Please reach out to us immediately via email (tropicalslimes.order@gmail.com) providing photos and detailed description of damage. We will asses the damage, and decide whether or not the order should be refunded.

Packaging

Tropical Slimes is transitioning to 100% eco-friendly, recyclable and biodegradable packaging. With every order placed, you are helping us purchase more eco-friendly packaging and materials, ultimately helping us achieve our goal of being a brand that is doing good for the environment. 

Donations

Topical Slimes donates 100% of generated profits to environment and species preservation. So far, we have donated money towards orangutan care and their habitat preservation, as well as ocean preservation and cleanups.